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Whitepaper: Optimizing services rendered in the field, digitally.

By Payload • May 3, 2021

Digitization and digitalization have become industry buzz words as companies look to convert manual paper-based processes to digital ones for the benefits of lowering costs and improving the efficiency of their day-to-day business activities. While the terms are often used interchangeably, Gartner defines digitalization as “the use of digital technologies to change a business model and provide new revenue and value-producing opportunities”. Digitization, on the other hand, is converting analog to digital – or more simply put, taking a paper form and creating a digital version of it. While this is an important distinction to understand when looking to adopt a digital solution, the Payload platform offers both the benefits of digitalization and digitization. Payload’s applications create a digital version of a manual paper-based process and in doing so we enable new business models and value-producing opportunities. The result is the creation of transparency into field operations in order to improve efficiency and make informed business decisions.

A common question from decision-makers in the Oil and Gas industry to technology solution providers is “how will digitalizing our processes save us money?” While this question is completely valid, it unintentionally and unnecessarily shrinks the perceived effectiveness of a given technology solution. Instead, the questions asked should be “what decision points can the solution unlock for our company?” and “what data can be generated to validate our decisions?” Rather than keeping the technology siloed from the core business, questions like the two above address the true ethos of digitalization where technology and the business join forces to affect change throughout the entire organization. Below we focus on one such change – specifically when transporting production fluids, switching from volume-based (“cube”) rates to hourly rates – instituted by a major Oil and Gas company in Canada. This change was identified by the insights provided by our technology solution but actually enacted by the business that produced significant cost savings …

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